Terms of Service
Welcome to Nomad Palace. By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully before making a reservation or submitting a request.
1. About Nomad Palace
Nomad Palace
N° 13 Route de Taouz, Ksar Khamlia
52202 – Ksar Merzouga, Er-Rachidia
Morocco
Email: info@hotelnomadpalace.com
Phone: +212 662 62 08 72 / +212 662 19 12 44
2. Use of the Website
Our website is provided for informational purposes and to allow users to request reservations, inquire about activities, and contact us.
You agree to:
- Use the website lawfully and responsibly
- Provide accurate and truthful information
- Not misuse, damage, or interfere with the website or its content
We reserve the right to restrict access if misuse is detected.
3. Reservations & Requests
All reservation requests made through our website are subject to availability and confirmation by Nomad Palace.
A reservation is considered confirmed only after written confirmation (email or messaging) from our team.
Prices displayed on the website:
- Are indicative and may change
- May exclude taxes or additional services unless stated otherwise
4. Payments
Payment terms, accepted methods, and deposits will be communicated at the time of booking.
Nomad Palace reserves the right to request:
- A deposit to confirm reservations
- Full payment prior to arrival for certain services or periods
Failure to complete payment may result in cancellation.
5. Cancellations & Modifications
Cancellation and modification policies may vary depending on:
- Season
- Length of stay
- Type of service (rooms, desert camp, activities)
Specific terms will be communicated at the time of booking. We strongly recommend reviewing them carefully before confirming your reservation.
6. Activities & Excursions
Participation in activities (camel trekking, 4×4 tours, quad biking, desert trekking, etc.) is voluntary and undertaken at your own risk.
By booking an activity, you agree to:
- Follow safety instructions provided by guides
- Declare any health conditions that may affect participation
- Use equipment responsibly
Nomad Palace is not responsible for injuries or damages resulting from failure to follow instructions or unsafe behavior.
7. Guest Responsibilities
Guests are expected to:
- Respect the property, staff, other guests, and local culture
- Follow house rules and safety guidelines
- Be responsible for any damage caused during their stay
Nomad Palace reserves the right to charge for damages or terminate a stay in case of serious misconduct.
8. Liability Disclaimer
Nomad Palace shall not be held liable for:
- Loss, theft, or damage to personal belongings
- Delays or cancellations due to weather, force majeure, or events beyond our control
- Injuries resulting from participation in activities when safety instructions are not followed
Guests are encouraged to have appropriate travel and medical insurance.
9. Intellectual Property
All content on this website, including text, images, logos, and design elements, is the property of Nomad Palace and may not be copied, reproduced, or used without prior written consent.
10. Privacy & Data Protection
Use of this website is also governed by our Privacy Policy, which explains how we collect and process personal data.
11. Changes to These Terms
Nomad Palace reserves the right to update these Terms of Service at any time. Changes will be effective once published on this page.
12. Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of Morocco.
Any disputes shall be subject to the jurisdiction of the competent Moroccan courts.
13. Contact Information
For any questions regarding these Terms of Service, please contact us:
Email: info@hotelnomadpalace.com
Phone: +212 662 62 08 72